Refund policy

Return & Refund Policy

At GiftGist, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

🗓️ 30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as you received it

  • Unused, unworn, with original tags attached

  • In the original packaging

  • You must provide a receipt or proof of purchase

📩 How to Start a Return

To initiate a return, please contact us at:
📧 contact@giftgist.com

Returns should be sent to the following address:
YELLOWCRAFT LLC
1209 Mountain Rd, Albuquerque, New Mexico 87110, United States

If your return request is approved, we will send you:

  • A return shipping label

  • Clear instructions on how and where to send your package

⚠️ Please note: Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at contact@giftgist.com.

📦 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.
If your item is damaged, defective, or incorrect, contact us immediately at contact@giftgist.com so we can review the issue and make it right as quickly as possible.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

🔁 Exchanges

The fastest way to get the item you want is to:

  1. Return the item you currently have

  2. Once your return is accepted, place a new order for the desired item

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

Returned items must:

  • Be in the same condition as received

  • Be unused, unworn, with tags

  • Be in the original packaging

  • Include proof of purchase

💳 Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow up to 10 business days for the refund to be processed

  • Your bank or credit card company may take additional time to post the refund to your account

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 contact@giftgist.com